I have been designing, installing , and operating backup systems for the past several years.  I have mostly implemented and managed Symantec Netbackup (used to be Veritas Netbackup) for larger infrastructures and Symantec Backup Exec for smaller ones.

These software worked very well although some features are not very robust.  I’m very impressed for instance of the NDMP implementation in Netbackup.  Backing up terabytes of NetApp data via NDMP works very well.  However, I do not like the admin user interface of Netbackup since its not very intuitive. Their bare metal restore (BMR) implementation also is a pain.  Some of the bugs took years to fix.  Maybe because there are not too many companies using BMR.

Backup Exec works very well with small to medium systems. It has very intuitive interface, it is relatively easy to setup, and it has very good troubleshooting tools.  Lately though, Symantec has been playing catch up in their support for newer technologies such as VMware. It is so much easier to use Veeam to manage backup and restore of virtual machines.  In addition, Backup Exec has been breaking lately. Recent Microsoft patches have caused backup of System_State to hang.

But I think the biggest threat to these backup software are online backup providers. Crashplan, for instance, was initially developed for desktop backup, but it will not take long before companies will use it to back up their servers. When security concerns are addressed properly by these providers, companies will be more compelled to backup their data online. It’s just cheaper and easier to backup online.